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Voice of the Customer programme

At Altro, our customers play a huge role in shaping what we do. That’s why we’ve been running our Voice of the Customer programme since 2008 – giving us real feedback on our products, services, and support.

Since then, more than 2,000 visits and around 4,800 people have taken part, helping us learn, adapt, and grow.

In 2024 alone, we welcomed 357 delegates from 87 companies across 11 countries and gathered over 440 insights from across the business.

We invite customers from around the world to join us at our sites in the UK and Germany. These visits don’t just build stronger relationships – they also spark ideas for new products, services, and ways of working together.

Join us on our Voice of the Customer programme and help shape the future of Altro!

On your visit we will aim to cover:

  • factory tour
  • laboratory tour
  • opportunity to sit down with one of our directors
  • meet our New Product Innovation team and share your ideas and insights
  • possibilities studio tour – see our floors, walls and doors installed in situ
  • get your hands on our product with live demonstrations with Altro’s technical services team
  • opportunity to tour our sister company Autoglym’s factory
  • meet Altro’s Sustainability Manager and find out what we are doing to become more sustainable
  • tour our customer care centre and meet our internal sales and support teams

When you visit, you’ll meet Gemma and Ron, who make sure everything runs smoothly and that your time with us is valuable, enjoyable, and tailored to your needs.

“I had the pleasure of visiting Altro Limited HQ in Letchworth yesterday for a tour of their impressive facilities. It was fascinating to see first-hand the level of detail that goes into their production process - not just from the manufacturing team but also from sales, product development, and logistics. What stood out even more was the genuine sense of community and collaboration among the staff. Despite Altro’s significant size, it still feels like a family-run business, which is truly commendable.

A big thank you to the team for the warm hospitality—I look forward to future collaborations!”

Ian Windsor, Managing Director of 360 Degree Flooring

Contact us today to start organising your visit.