This Privacy Notice provides you with information about how we are handling, or are intending to handle, your personal information. We may process your personal information in connection with:
Altro is committed to protecting and respecting your privacy and complying with data protection laws. This Privacy Notice sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The data controller of your personal data is Altro Limited of Works Road, Letchworth Garden City, Hertfordshire SG6 1NW and with company number 00154159.
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material changes to our Privacy Notice if and where this is required by data protection laws. You can see when this Privacy Notice was last updated at the top of the page.
When you visit our Website, we may automatically collect and use personal information about you from your device using cookies and similar tracking technologies, such as web-beacons. For more information about the cookies and tracking technologies which we use on our Website, why and how you can manage cookies, please see our Cookies Statement.
You may voluntarily provide us with personal information in the following ways:
Registering on our Website: In order to receive a quicker and more tailored experience on the Website we will ask if you want to register. When you enter your personal information we will also use this information to send you relevant newsletters, product and event updates by email, phone, video call, text message and post. You can unsubscribe at any time within your registration marketing preferences or by using the contact details at section 10.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
We will normally collect personal information from you only where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms or where we have your consent. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
Where we collect and process your information for our legitimate interests, this will normally be to operate our Website and for communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our Website, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and we will make clear to you at the relevant time what those legitimate interests are.
Where you have provided us with your contact details through any of the ways explained in Section 2 above, we will use these to send you marketing communications by phone, video call, text message and post and also by e-mail where you have provided your consent or where the law allows us to do so. You can opt-out of receiving marketing communications from us at any time by using the opt-out link at the bottom of every email or using the contact details at section 10.
If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
As noted above, we may send you marketing communications or newsletters by email, either where you have actively consented to these or where we are entitled to do so by law.
If at any stage you no longer wish to receive these types of email, please use the opt-out link at the bottom of every email or contact us using the contact details at section 10.
Please note that even where you have opted-out of marketing communications, we may still need to send you service messages, for example, a confirmation email about a product you have ordered.
If you have previously signed up to attend one of our webinars we may also send you details of upcoming webinars relevant to you.
When you telephone Altro your call may be recorded for training and quality purposes. We will only do this in order to make sure that our Care Centre staff are operating as well as they can, allowing us to provide you with our greatest level of customer service. We do not use call recordings for any other purposes.
We do not sell or rent any of your personal data to any third party.
We may disclose your personal information to the following categories of recipients:
Our servers are based in the UK and we generally store and process your personal information within the UK and EEA. If at any time we need to make an ad-hoc or ongoing transfer of your personal information outside of UK and/or EEA, we will only do so if the necessary safeguards have been put in place. Our Website servers are located in the UK, but we use services from the following company located in North America:
If you would like more details of the mechanism under which your data is transferred outside of the UK/EEA, please contact us using the contact details in section 10.
When you allow cookies to be used when visiting our Website, your information may be used by other companies such as Facebook and Google. You can find out more information about the other organisations which may have access to your personal information from your use of our Website and in our Cookies Policy which also provides information on how you can disable cookies.
We employ appropriate technical and organisational security measures in an effort to protect your personal information from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. However, it is important to remember that no web based platform can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is outside of our control.
If we become aware of any breach of your personal information, we will take steps to promptly assess and remediate the breach. Where appropriate, and in accordance with our legal obligations, we may also take steps to notify you about the breach, in particular where we believe that the breach has resulted in a high risk to your rights and freedoms.
We apply a general rule of keeping personal information only for as long as required to fulfil the purposes for which it was collected. However, in some circumstances we may retain personal information for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements.
In specific circumstances we may also retain your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
You have the following rights in respect of your personal information:
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We will respond to and manage any requests which you make in relation to the rights set out above in accordance with data protection laws. In addition to the above, you have the right to lodge a complaint with the Information Commissioner's Office. However, we are keen to address any issues with our use of your personal information or the exercising of your rights, and in the first instance we would ask that you attempt to resolve the problem with us directly.
In relation to all of these rights, please contact us using the details given below. Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
If you have any questions about this Notice, or any queries or complaints about how your personal information is used, or if you wish to exercise any of your information rights, please contact us by email at firstname.lastname@example.org or via the Customer Care Centre on 01462 489516.